Terms and Conditions:
1. Booking and Payment: Stay Entertained requires a non-refundable deposit of 50% of the total invoice amount to secure your event booking. The remaining balance must be paid in full no later than 24 hours prior to the event. Failure to pay the remaining balance may result in cancellation of your booking.
2. Cancellation: If you need to cancel your booking, we require a minimum of 28 days’ notice prior to the event. In the event of government-imposed restrictions due to Pandemic/War, the deposit is non-refundable but can be transferred to a suitable date that works for both parties within a 12-month period. We recommend that you contact us with a preferred date at the earliest opportunity as our calendar does book out quickly. If cancellation occurs within 28 days of the event, a 25% cancellation fee will be charged, (Taken from initial deposit). If cancellation occurs 14 days or less before the event, a 50% cancellation fee of the total invoice amount will be imposed, (Loss of total deposit).
3. Damages: The safety of our customers and their guests is our top priority. All Stay Entertained equipment must only be handled by our trained staff. Any damages caused by guests handling or misappropriate use of the equipment will be invoiced and may also incur replacement fees. Invoices for damages are payable on demand.
4. Acceptance: By paying the initial deposit, you agree to Stay Entertained’s terms and conditions mentioned above.
If you have any questions or concerns regarding the terms and conditions, please do not hesitate to contact us. Thank you again for choosing Stay Entertained, and we look forward to providing you with exceptional service.
If you have any questions or concerns about these Terms, please contact us at:
Stay Entertained Phone: 0431 009 121 Email: info@stayentertained.com.au
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
